We want you to be happy with your order. If you need to cancel your order, return an item or have a problem with your order, please contact us at hello@theamouraedit.com.

Cancelling Your Order

When you purchase from us online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to cancel your order, please contact us within this 14-day period at hello@theamouraedit.com. You can simply let us know that you wish to cancel your order; you do not need to use a particular form.

Once you have told us that you wish to cancel, you should return the goods to us within 14 days.

Please contact us before returning anything so that we can provide the appropriate return instructions and our returns address.

Condition of Returned Products

For health and hygiene reasons, certain intimate products are supplied with a hygiene seal or other protective packaging.

Where a product is sealed for health or hygiene reasons, we cannot accept a cancellation return once the seal has been opened, where the law allows this exception.

For products that are eligible for cancellation, you should take reasonable care of the goods while they are in your possession. If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to take account of any resulting reduction in value.

Please return eligible products unused, undamaged and in their original packaging wherever possible.

Return Postage

For a cancellation where you have simply changed your mind, you are responsible for the cost of returning the goods to us, unless the item is faulty, damaged, incorrect or we have agreed otherwise.

Refunds

Once we receive your returned goods, we'll process your refund without undue delay and within the timeframe required by law.

Where you cancel an order under your statutory cancellation rights, we will refund the cost of the goods and the cost of standard delivery you originally paid. If you selected a more expensive delivery option, we only need to refund the cost of the standard delivery option.

Refunds will be made to the original payment method.

Your payment provider may take additional time to make the refund available in your account.

Faulty Products

If a product develops a fault or does not work as it should, please contact us at hello@theamouraedit.com as soon as possible.

Please stop using the product if you believe it is faulty or unsafe. Where possible, please provide your order number, photographs and details of the problem.

We'll assess the issue and arrange the appropriate next steps. This may involve returning the product to our supplier for inspection.

Where appropriate, we may arrange a repair, replacement or refund in accordance with your statutory consumer rights.

Some products may also be covered by a manufacturer's warranty. Warranty periods and terms vary by product, and we'll assist with the warranty process where applicable.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item or is missing an item, please contact us as soon as possible after delivery.

Where possible, please take photographs of the packaging and the product and include them when contacting us. This helps us investigate the issue with our fulfilment partner and resolve it as quickly as possible.

Please keep the original packaging and affected product until we've advised you what to do.

Your Consumer Rights

Nothing in this policy affects your statutory rights.

If a product is faulty, damaged, not as described or otherwise does not meet the requirements of UK consumer law, you may have additional rights to a repair, replacement, refund or other remedy depending on the circumstances.

If you have any questions about cancelling an order, returning an item or resolving a problem with your order, please contact us at hello@theamouraedit.com.